Phone: 800-866-2959
Air Compressor Parts
Desiccant
Lubricants
Lube & Coolant Filters
In-Line Filter Elements
Air/Oil Separators
Accessories
Air Filter Elements
 
Edmac accepts orders by fax at
(704) 504-4082 or email your order to parts@edmac.com.
For sales assistance please call us at (877) 433-3622 or email parts@edmac.com
 

 

   
 

Return Policy (RMA) and Spare Parts Warranty

Spare Parts Warranty

Edmac extends a six month spare parts warranty from date of shipment or 1,000 hours of operation whichever occurs first on all compressor spare parts, inline filter elements, and lubricants. Edmac's replacement spare parts meet or exceed the OEM specification. This warranty is limited to Edmac at its discretion replacing the defective part or refunding a customer the purchase price. To make use of the spare parts warranty customer needs to:
  1. Follow Edmac's Return Policy (RMA)
  2. Return defective part via Edmac's return policy for inspection along with proof of service life
The spare parts warranty does not cover misuse, neglect, system upsets (for example: air hammer), shipping damage, or to any item that has been modified, repaired, or otherwise altered.

This warranty is exclusive and in lieu of all other warranties, or conditions, written or oral, expressed or implied, including, without limitation, all warranties, or conditions, of merchantability or fitness for a particular purpose, all of which are hereby disclaimed. There shall be no liability for incidental, consequential or special damages, loss of sales, or any other damages, costs or expenses. Correction of nonconformities as provided above shall be Purchaser’s exclusive remedy and shall constitute fulfillment of all liabilities of Edmac (including any liability for direct, indirect, special, incidental or consequential damage) whether in warranty, strict liability, contract, tort, negligence, or otherwise with respect to the quality of or any defect in Products or associated services delivered or performed hereunder.

Return Policy & Procedure

To qualify for return a spare part must be within the spare parts warranty term and or have been purchased in the last 30 days. A 20% restocking fee applies to all non-warranty returns. Please be advised, return approval is predicated upon the return policy of our suppliers.

 To return a spare part to Edmac, please follow the below process.

  1. Please send an email to returns@edmac.com to begin return process.
  2. Once your email is received and reviewed, an Edmac representative will email a document containing a RMA reference number to include with the merchandise being sent back as well as list any other necessary return instructions as long as your return is found to meet the aforementioned guidelines.
  3. Customer to ship returns to Edmac per instructions in email. Customer pays shipping charges on return items unless otherwise specified.
  4. Upon receipt and inspection of item, Edmac will credit customer's account, ship a replacement spare part, or credit customer's credit card less a 20% restocking fee .(restocking fee does not apply to approved warranty claims)
  5. Or Edmac may deny return if the spare part is not returned in like new condition or does not meet warranty requirements (like new condition does not apply to warranty claims)